Refund Policy

This policy applies to website enquiries and any prepaid commercial arrangements with GREENSTAR PE. Transaction-level refunds for end-customer payments, recharge, DMT or bill payments are processed according to the relevant operator, bank, biller or partner rules and the written service agreement.

Website enquiries

Submitting an enquiry on this website does not create a paid contract and does not involve a website checkout fee.

Commercial services

Fees for technology access, integration or platform services are defined in the applicable proposal or agreement. Refund eligibility, if any, will follow that agreement.

Failed or delayed transactions

Status of a payment, recharge, payout or verification request depends on upstream systems. GREENSTAR PE can help investigate a reported issue but cannot promise reversal where an operator or partner has already processed or declined a request.

How to raise a request

Contact us through the Contact page with your company name, service, reference ID and a short description of the issue.